Remote Patient Care Coordinator

Cencora; Kentucky; On-site; USD 23,000 - 32,000; Full time

Job summary

Cencora, Louisville area, is seeking a Pharmacy Liaison Support worker to handle routine inquiries, coordinate follow-up with patients, providers, payers, and internal teams, and maintain case records. The role is remote with a required 50-mile proximity to Louisville, KY or Carrollton, TX.

Shift is 8:00 AM–8:00 PM EST, Monday–Friday, at $20.00 per hour. Responsibilities include documenting requests, tracking cases, ensuring timely service delivery, and collaborating with pharmacy operations,

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.
• Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Responsibilities

• Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
• Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
• Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
• Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
• Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and elevate issues when needed.
• Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
• Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Skills

Customer service

Education

High School Diploma/GED

Pharmacy support certification

Job description

Cencora, Louisville area, is seeking a Pharmacy Liaison Support worker to handle routine inquiries, coordinate follow-up with patients, providers, payers, and internal teams, and maintain case records. The role is remote with a required 50-mile proximity to Louisville, KY or Carrollton, TX.

Shift is 8:00 AM–8:00 PM EST, Monday–Friday, at $20.00 per hour. Responsibilities include documenting requests, tracking cases, ensuring timely service delivery, and collaborating with pharmacy operations,