Remote Patient Accounts Collections Specialist

HCA Healthcare; Nashville (TN); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Match

Tuition assistance

Employee Stock Purchase Plan

Job summary

HCA Healthcare is seeking a Patient Account Collections Specialist to work from home within an HCA hospital market. You will perform outbound calls, follow up on patient receivables, and provide excellent customer service.

This role requires residing within 60 miles of an HCA hospital market area and adherence to CST scheduling. The position supports the hospital revenue cycle and emphasizes timely collections, accurate account updates, and professional collaboration with patients, guarantors,

Qualifications

• Call center or customer service experience is preferred.
• At least 1 year of related healthcare experience preferred.
• Experience with healthcare revenue cycle collections is preferred.
• Bilingual ability is a plus, not required.

Responsibilities

• Refer calls/accounts to appropriate parties based on inquiries; spend most of the day on the phone.
• Identify problem accounts and escalate as appropriate.
• Update patient account records with actions taken.
• Work with patients and guarantors to secure payment on balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Follow attendance guidelines and provide excellent customer service.
• Collaborate with team members and management professionally.

Skills

Call center experience

Healthcare collections experience

Bilingual (a plus)

Job description

HCA Healthcare is seeking a Patient Account Collections Specialist to work from home within an HCA hospital market. You will perform outbound calls, follow up on patient receivables, and provide excellent customer service.

This role requires residing within 60 miles of an HCA hospital market area and adherence to CST scheduling. The position supports the hospital revenue cycle and emphasizes timely collections, accurate account updates, and professional collaboration with patients, guarantors,