Remote Patient Access & Financial Clearance Specialist

Blanchard Valley Regional Health Center; Findlay (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Blanchard Valley Regional Health Center seeks a Registration Specialist to arrange efficient patient registration, screening, and pre-service collection calls. You will verify insurance, document patient financial information, and explain BVH policies and payment options.

The role emphasizes extraordinary customer service, confidentiality, and the ability to work both remotely and on-site as needed to support multiple BV locations.

Qualifications

• High School Diploma or GED.
• Data entry and/or PC experience.
• Medical terminology coursework or knowledge.
• Exceptional customer service skills.
• Maintains confidentiality at all times.
• Ability to work remote and attend onsite meetings as needed.
• Ability to work at the computer for long periods. Skilled in keyboard skills. Ability to use the telephone to respond to customers, and the ability to use the computer and telephone simultaneously.
• Knowledge of age-specific patient care concepts and development across the life span.

Responsibilities

• Register and screen patients; provide information on policies and financial responsibilities.
• Conduct insurance verification by phone, fax, or online methods.
• Document patient deductible, coinsurance, and copay information; review bad debt accounts.
• Provide cost estimates for procedures and discuss payment options.
• Collect patient payments via phone or in person at registration.
• Assist customers and resolve issues; support process improvements.
• Pre-register patients as needed.
• Provide Good Faith Estimate information to applicable patient populations.
• Serve as liaison to resolve questions and concerns about insurance and BVH policies.
• Participate in training programs to maintain skills and support new hires.
• Adhere to department and organizational policies; participate in meetings and process improvement.
• Inform supervisor of inconsistencies in the electronic health record.
• Perform duties in line with BVH mission and values.

Skills

Data entry

Medical terminology

Customer service

Confidentiality

Remote work

Keyboard skills

Communication skills

Life span development

Education

High School Diploma or GED

Job description

Blanchard Valley Regional Health Center seeks a Registration Specialist to arrange efficient patient registration, screening, and pre-service collection calls. You will verify insurance, document patient financial information, and explain BVH policies and payment options.

The role emphasizes extraordinary customer service, confidentiality, and the ability to work both remotely and on-site as needed to support multiple BV locations.