Remote PASRR Program Manager - Clinical Ops Lead

Maximus; Providence (RI); Remote; USD 73,000 - 85,000; Full time

Benefits offered by this job

Work-Life Balance

Bonuses

Health Insurance

401(k) Retirement Plan

Unlimited Time Off

Wellness Program

Tuition Reimbursement

Employee Discounts

Job summary

Maximus seeks a Program Manager to provide strategic and operational leadership for the Ohio PASRR Program. This role oversees contract compliance, staff supervision, reporting, and continuous process improvements to deliver high-quality service and successful contract outcomes.

The ideal candidate brings PASRR Level II program administration experience, human services leadership, and data-driven management, with a commitment to operational excellence and client satisfaction.

Qualifications

• Bachelor's degree in relevant field and 5 years of relevant professional experience, or equivalent combination of education and experience.
• Master's degree in Social Work, Psychology, Nursing, Public Health, or related field.
• Minimum of 2 years of management experience.
• Minimum of 3 years of experience in human services.
• Experience administering or coordinating PASRR Level II programs.
• Experience with financial forecasting and profit & loss (P&L) management.
• Proficiency in Microsoft Office applications.
• Intermediate to advanced Excel skills, including data management and analysis.

Responsibilities

• Supervise a designated team of unit staff.
• Responsible for the training and development of unit staff.
• Monitor the activities, schedules, productivity and work product results of the assigned unit.
• Review clinical documentation including pending denials for each assigned staff member in real-time.
• Collect QA information from assigned staff.
• Disseminate policy, protocol change, and ensure implementation.
• Lead regular team meetings and act as the point-person for assigned staff.
• Conduct scheduled and random post-assessment home visits to ensure customer satisfaction.
• Promote project image and goals through public speaking engagements and local professional presentations.
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Responsible for managing all aspects of contract expectations including financial review, client management and effective delivery of service level expectations.
• Perform other duties as may be assigned by Management.

Skills

Team leadership

Communication

Data analysis

Education

Bachelor's degree in relevant field

Master's degree in Social Work, Psychology, Nursing, Public Health, or related field

Tools

Excel

Microsoft Office

Job description

Maximus seeks a Program Manager to provide strategic and operational leadership for the Ohio PASRR Program. This role oversees contract compliance, staff supervision, reporting, and continuous process improvements to deliver high-quality service and successful contract outcomes.

The ideal candidate brings PASRR Level II program administration experience, human services leadership, and data-driven management, with a commitment to operational excellence and client satisfaction.