Remote Partner Support Specialist – Payroll

Check; United States; Hybrid; USD 55,000 - 90,000; Full time

Job summary

Check is seeking a dedicated Support professional to keep payroll running smoothly for thousands of employers and millions of workers. You’ll untangle complex payroll scenarios, identify root causes, and work with Engineering, Product, Tax, Risk, and partner teams to deliver timely, clear guidance.

You’ll build deep platform knowledge, maintain high-quality partner communications, and develop trusted relationships while ensuring accurate, empathetic problem solving.

Qualifications

• 2+ years in a client- or partner-facing role, supporting customers, partners, or technical products.
• 1+ years working at a payroll provider, payroll platform, HR tech, fintech, or related to payroll problems.
• Experience balancing multiple priorities in a fast-paced support or operations environment.
• Strong investigative instincts and genuine curiosity to understand not just what happened, but why.
• Exceptional attention to detail and the ability to maintain accuracy while solving complex problems.
• Comfortable collaborating across technical, operational, and administrative teams to solve partner problems.
• Excellent written communication skills with the ability to explain complex technical or operational concepts clearly and empathetically.
• Experience using ticketing or case management systems (Zendesk preferred).
• Willingness and availability to attend our annual 3 day company offsite each spring.

Responsibilities

• Provide exceptional partner support. Manage a high volume of partner requests, primarily through written communication, balancing urgency with thoughtful investigation while consistently meeting or exceeding SLAs.
• Investigate complex payroll problems. Dive into payroll and tax questions, trace root causes, and drive issues toward resolution with accuracy and ownership.
• Collaborate across the company to resolve issues. Partner with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues and elevate bugs.
• Surface patterns and improve the system. Identify recurring questions and friction points and surface insights for documentation and product behavior.
• Build trusted relationships. Develop empathy, ownership, and transparency with partners across varying levels of payroll expertise.
• Escalate thoughtfully. Ensure clear context when lifting issues to others for rapid resolution.
• Deliver service that feels personal. Build lasting relationships by understanding partner platforms and business needs.

Skills

Client-facing experience

Payroll industry experience

Prioritization

Investigative mindset

Attention to detail

Cross-functional collaboration

Written communication

Zendesk experience

Offsite attendance

Tools

Zendesk

Job description

Check is seeking a dedicated Support professional to keep payroll running smoothly for thousands of employers and millions of workers. You’ll untangle complex payroll scenarios, identify root causes, and work with Engineering, Product, Tax, Risk, and partner teams to deliver timely, clear guidance.

You’ll build deep platform knowledge, maintain high-quality partner communications, and develop trusted relationships while ensuring accurate, empathetic problem solving.