Remote Partner Success Manager — Payments & Onboarding

Jonas Software; United States; Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health & Wellness

401(k) match

PTO

Employee Share Program

Job summary

Jonas Software seeks a proactive Partner Relationship Manager for Constellation Payment Processing in the United States. You will build essential partner relationships, handle inquiries, drive onboarding, and manage churn while coordinating with multiple departments to address risk and regulatory updates.

This remote-first role emphasizes customer success and scalable processes. You will leverage CRM expertise and cross-functional collaboration to sustain partner satisfaction, retention, and

Qualifications

• Bachelor’s degree in Business, Finance, Communications, or related field.
• Proven experience in partner relationship management within the payments or fintech industry.
• Strong understanding of payment platforms, transaction processing, and compliance requirements.
• Experience navigating cross-functional teams and third-party relationships to resolve customer or partner issues.

Responsibilities

• Build and maintain strong relationships with partners using our payment solutions.
• Serve as the primary point of contact for partner inquiries, concerns, feedback, and escalated issues.
• Track and chase down unresolved issues across departments and external providers until closure.
• Develop and maintain a deep understanding of partner workflows to anticipate and prevent potential issues.
• Escalate system issues and advocate for partner needs within the organization.
• Support partner onboarding and ensure successful integration with payment platforms.
• Support implementation efforts for new partners and ensure a smooth transition into ongoing relationship management.
• Coordinate with other departments to proactively address risk and compliance issues.
• Ensure partners are informed about regulatory changes and product updates.
• Track partner interactions and maintain accurate records in CRM systems.
• Prepare reports on partner engagement, support metrics, and satisfaction levels, and develop strategies to improve partner satisfaction and retention
• Own partner churn management, including identifying churn risks, coordinating retention strategies, and reporting on churn drivers.
• Be a champion for integrating AI into the PRM team and procedures.

Skills

CRM software

Excel

Cross-functional teamwork

Communication

Problem-solving

Travel

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Jonas Software seeks a proactive Partner Relationship Manager for Constellation Payment Processing in the United States. You will build essential partner relationships, handle inquiries, drive onboarding, and manage churn while coordinating with multiple departments to address risk and regulatory updates.

This remote-first role emphasizes customer success and scalable processes. You will leverage CRM expertise and cross-functional collaboration to sustain partner satisfaction, retention, and