Remote Partner Success Engineer

AtomicVest; United States; A distancia; USD 95.000 - 140.000; Jornada completa

Descripción de la vacante

AtomicVest is seeking a Solutions Engineer to own strategic, white-glove issue resolution for our growing partner base. You will be the front line for complex technical inbound requests and triage production issues related to API integrations.

You will also debug, document runbooks, and improve partner-facing tooling, ensuring responses within SLA and clear technical writing to keep partnerships running smoothly.

Formación

• 3-5 years in solutions engineering or technical support engineering.
• Strong API, SQL, Python, Datadog, and Git skills; can read Go code.
• Clear technical writing and ability to manage concurrent SLA-driven issues.

Responsabilidades

• Own strategic, white-glove issue resolution for Atomic's growing partner base.
• Serve as the front line for complex technical inbound requests.
• Triage production issues, debug API integrations, and respond within SLA.
• Improve tooling, runbooks, and partner-facing documentation.

Conocimientos

API

SQL

Python

Go reading

Herramientas

Datadog

Git

Descripción del empleo

AtomicVest is seeking a Solutions Engineer to own strategic, white-glove issue resolution for our growing partner base. You will be the front line for complex technical inbound requests and triage production issues related to API integrations.

You will also debug, document runbooks, and improve partner-facing tooling, ensuring responses within SLA and clear technical writing to keep partnerships running smoothly.