Remote Partner Success Champion

NMI; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Remote first culture

Competitive compensation and benefits

Personal growth and advancement

Flex PTO & dedicated sick time

Health, Dental and Vision Insurance

401k matching up to 4%

Paid Parental Leave

Company volunteer days

Employee referral program

Bonusly recognition

Job summary

NMI is seeking a Partner Success Specialist to serve as the main liaison between partners and internal teams, guiding merchant onboarding, underwriting coordination, and account activations. You will drive partner growth by proactively engaging partners, removing barriers, and delivering timely support across pricing, equipment, and program details.

Based in the United States with a remote-first setup, you will coordinate across departments to resolve issues, monitor status, and nurture

Qualifications

• 2+ years of experience in partner support, account management, customer success, merchant services, payments, or a related field.
• Strong verbal and written communication skills with problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment with keen attention to detail.
• Proficiency with CRM systems and Microsoft Office or Google Workspace.

Responsibilities

• Serve as a primary point of contact for partner inquiries and support needs, building and maintaining relationships with assigned partners.
• Guide partners on merchant account submissions, onboarding requirements, pricing structures, equipment options, and partner programs.
• Act as liaison between partners and underwriting teams to facilitate merchant application approvals and resolve outstanding requirements.
• Coordinate documentation to clear underwriting conditions and provide status updates throughout the approval process.
• Investigate and resolve partner issues by collaborating with internal departments (Underwriting, Boarding, Risk, Technical Support, Finance, Operations, Sales).
• Maintain accurate records of partner interactions and outcomes, and conduct regular outreach to encourage submissions and activations.

Skills

CRM systems

Communication

Multitasking

Problem solving

Microsoft Office

Google Workspace

Tools

CRM software

Office suite

Job description

NMI is seeking a Partner Success Specialist to serve as the main liaison between partners and internal teams, guiding merchant onboarding, underwriting coordination, and account activations. You will drive partner growth by proactively engaging partners, removing barriers, and delivering timely support across pricing, equipment, and program details.

Based in the United States with a remote-first setup, you will coordinate across departments to resolve issues, monitor status, and nurture