Remote Partner Scheduling Specialist for Legal

Veritext; San Francisco (CA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Hybrid or remote work structure

Paid time off

Job summary

Veritext is seeking a proactive Partner Scheduling representative in California to manage scheduling for independent contractors and ensure a positive client experience before the proceeding. The role focuses on coordinating reporters, agencies, videographers, and interpreters, while maintaining strong client communication and flawless execution of upcoming assignments.

You’ll build relationships with reporters and vendors, understand skill sets and geographic constraints, and ensure timely

Qualifications

• Customer service oriented with strong interpersonal skills and the ability to build relationships.
• Dedicated professional with the ability to respond to requests promptly and accurately.
• Must possess excellent written and verbal communication skills.
• Must be detail oriented, organized and be able to multi-task.

Responsibilities

• Assign all requested resources (independent contractors, our partners) by 3pm local time the day before the proceeding.
• Build and maintain relationships with reporters, agencies, videographers, interpreters, and other outside vendors.
• Be aware of reporter skill sets, geographic restrictions, schedules and assign accordingly.
• Follow best practices for assigning reporters to multiple days or other nuances of the job.
• Respond to client requests received via email or phone promptly, pleasantly and professionally.
• Provide assistance to reporters and videographers (directions, troubleshooting, legal issues) and escalate when needed.
• Communicate professionally with clients, subcontractors and staff to ensure execution of all aspects of upcoming jobs.
• Resolve issues and escalate as needed to ensure prompt and accurate resolution.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Detail-oriented

Multi-tasking

Job description

Veritext is seeking a proactive Partner Scheduling representative in California to manage scheduling for independent contractors and ensure a positive client experience before the proceeding. The role focuses on coordinating reporters, agencies, videographers, and interpreters, while maintaining strong client communication and flawless execution of upcoming assignments.

You’ll build relationships with reporters and vendors, understand skill sets and geographic constraints, and ensure timely