Remote Participant Recruitment Coordinator

6AM City, LLC; Washington (Washington County); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transit benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter offers a remote Research & Customer Recruitment Coordinator role focused on supporting user research and participant engagement initiatives. You will recruit, screen, and schedule participants, managing communications and incentives across multiple studies.

The position emphasizes collaboration with Research, Product, and Design, plus maintaining pipelines and data privacy. A strong emphasis on process improvement and cross-functional coordination is required.

Qualifications

• 1–3 years in customer support, project coordination, research operations, participant recruitment, service delivery, or related role.
• Experience managing multiple priorities in a high-volume, fast-paced environment.
• Familiarity with CRM, research, or customer engagement platforms such as Qualtrics, Salesforce, Dscout, Centercode, Jira, Zendesk.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Excellent verbal and written communication skills with the ability to build credibility and maintain strong stakeholder relationships.
• Proven ability to coordinate meetings, manage participant communications, and deliver a high level of customer service.
• Continuous improvement mindset with an interest in optimizing processes and implementing operational enhancements.
• Experience handling sensitive information and supporting data privacy compliance initiatives is preferred.

Responsibilities

• Coordinate the end-to-end participant recruitment process for user research studies and customer engagement programs.
• Partner with Research, Product, and Design teams to understand study requirements and ensure successful participant recruitment and engagement.
• Build and maintain participant pipelines through internal databases, external research panels and professional networking channels.
• Support multiple research projects simultaneously while ensuring timely completion of recruitment deliverables.
• Maintain research operations documentation, governance standards, and knowledge management resources.
• Identify opportunities to improve recruitment workflows, participant targeting, and operational processes.
• Evaluate and leverage new technologies and tools, including AI-enabled solutions, to enhance recruitment efficiency and scalability.
• Manage and support participant communities and research panels while maintaining data quality, engagement, and compliance with privacy standards.
• Serve as a trusted point of contact for internal stakeholders and research participants, ensuring a positive experience throughout the research process.

Skills

Communication skills

Organizational skills

Attention to detail

Stakeholder management

Project coordination

Multitasking

Tools

Qualtrics

Salesforce

Dscout

Centercode

Jira

Zendesk

Job description

Aston Carter offers a remote Research & Customer Recruitment Coordinator role focused on supporting user research and participant engagement initiatives. You will recruit, screen, and schedule participants, managing communications and incentives across multiple studies.

The position emphasizes collaboration with Research, Product, and Design, plus maintaining pipelines and data privacy. A strong emphasis on process improvement and cross-functional coordination is required.