Remote Part-Time Healthcare Support Specialist

Absolutecare; United States; Remote; USD 26,000 - 32,000; Part time

Job summary

AbsoluteCare is seeking a Call Center Support Specialist to join our remote MAC team. You will handle high-volume inbound/outbound calls, schedule and reschedule appointments, and support administrative workflows across systems, ensuring accurate documentation and a positive member experience.

The role emphasizes HIPAA compliance, collaboration with clinical and operations teams, and a data-driven approach to reduce no-shows while maintaining high service levels from a home office.

Qualifications

• High School Diploma or equivalent.
• 1+ years of healthcare experience or community outreach.
• 1+ years of experience working in a call center or healthcare front office.
• Strong organizational and time management skills.
• Comfortable working with performance metrics and outreach targets.
• Empathy and cultural competence when working with diverse populations.
• Proficient with basic computer systems, including electronic health records.

Responsibilities

• Follow SOPs and workflows to ensure consistent execution.
• Answer incoming calls promptly and professionally within service levels.
• Conduct outbound calls for reminders, confirmations, rescheduling, outreach, and follow-up.
• Respond to routine inquiries with empathy and professionalism; route questions per workflows.
• Collect, verify, and document information in the EHR/EMR during interactions.
• Follow call scripts and ensure accurate messaging for consistency.
• Provide excellent customer service and support first-call resolution when possible.
• Manage shared inboxes, queues, and worklists for timely responses and accuracy.

Skills

Organizational skills

Empathy & cultural competence

Time management

EHR proficiency

Education

High School Diploma or equivalent

Job description

AbsoluteCare is seeking a Call Center Support Specialist to join our remote MAC team. You will handle high-volume inbound/outbound calls, schedule and reschedule appointments, and support administrative workflows across systems, ensuring accurate documentation and a positive member experience.

The role emphasizes HIPAA compliance, collaboration with clinical and operations teams, and a data-driven approach to reduce no-shows while maintaining high service levels from a home office.