Remote Part-Time Customer Service Specialist

Aspira; Hagerstown (MD); À distance; USD 21 000 - 30 000; Temps partiel

Résumé du poste

Aspira is seeking a Part-Time Customer Service Representative based in Maryland. This fully remote role handles inbound and outbound customer interactions, including reservations and permits, aiming to deliver outstanding service and foster loyalty.

The schedule is approximately 29 hours per week with a flexible shift. Ideal candidates have 1+ year of contact center experience, strong communication skills, and proficiency with Microsoft Office and telecommunication tools.

Qualifications

• Strong customer service skills with a professional demeanor.
• Excellent listening, empathy, and communication abilities.
• Proficient in documenting interactions and following scripts.

Responsabilités

• Handle inbound and outbound calls professionally.
• Assist with reservations, permits, and inquiries.
• Transfer to appropriate department when needed.
• Document interactions accurately in systems.
• Meet KPIs and support department goals.
• Flexible schedule including evenings or weekends.

Connaissances

Customer service

Empathy

Communication

Attention to detail

Formation

HS Diploma

Outils

Microsoft Office

Amazon Connect

Verint

Description du poste

Aspira is seeking a Part-Time Customer Service Representative based in Maryland. This fully remote role handles inbound and outbound customer interactions, including reservations and permits, aiming to deliver outstanding service and foster loyalty.

The schedule is approximately 29 hours per week with a flexible shift. Ideal candidates have 1+ year of contact center experience, strong communication skills, and proficiency with Microsoft Office and telecommunication tools.