Remote Part-Time Customer Retention Specialist - Bilingual

Globe Life; United States; Remote; USD 17.000 - 28.000; Teilzeit

Benefits dieser Stelle

Production incentives after training

Bilingual Spanish hourly pay premium

Remote work

Zusammenfassung

American Income Life is seeking a Part-Time Customer Retention Representative for remote, work-from-home roles with morning and evening shifts. You will help retain policyholders by clarifying coverage and guiding them through policy maintenance, while leveraging Spanish bilingual pay differentials where applicable.

The role emphasizes strong communication, ability to work independently, and record-keeping for reporting purposes.

Qualifikationen

• High school diploma or equivalent.
• Basic Microsoft Office skills (Word, Excel, Outlook) required.
• Minimum typing speed 30 wpm.
• Call center experience preferred.
• Insurance or sales experience preferred.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.

Aufgaben

• Answer questions regarding coverage, premiums and policy information.
• Communicate effectively in writing and verbally.
• Work independently and exercise judgment.
• Call existing policyholders to collect delinquent payments.
• Resell benefits and provide excellent customer service.
• Use sales techniques to improve policyholder retention.
• Record policyholder information for reporting and transactions.
• Maintain professional telephone skills and discretion.

Kenntnisse

Strong communication

Typing 30 wpm

Bilingual Spanish

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Jobbeschreibung

American Income Life is seeking a Part-Time Customer Retention Representative for remote, work-from-home roles with morning and evening shifts. You will help retain policyholders by clarifying coverage and guiding them through policy maintenance, while leveraging Spanish bilingual pay differentials where applicable.

The role emphasizes strong communication, ability to work independently, and record-keeping for reporting purposes.