Customer Retention Representative Part- time (Remote)

Globe Life; United States; Remote; USD 17,000 - 28,000; Part time

Benefits offered by this job

Production incentives after training

Bilingual Spanish hourly pay premium

Remote work

Job summary

American Income Life is seeking a Part-Time Customer Retention Representative for remote, work-from-home roles with morning and evening shifts. You will help retain policyholders by clarifying coverage and guiding them through policy maintenance, while leveraging Spanish bilingual pay differentials where applicable.

The role emphasizes strong communication, ability to work independently, and record-keeping for reporting purposes.

Qualifications

• High school diploma or equivalent.
• Basic Microsoft Office skills (Word, Excel, Outlook) required.
• Minimum typing speed 30 wpm.
• Call center experience preferred.
• Insurance or sales experience preferred.
• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer questions regarding coverage, premiums and policy information.
• Communicate effectively in writing and verbally.
• Work independently and exercise judgment.
• Call existing policyholders to collect delinquent payments.
• Resell benefits and provide excellent customer service.
• Use sales techniques to improve policyholder retention.
• Record policyholder information for reporting and transactions.
• Maintain professional telephone skills and discretion.

Skills

Strong communication

Typing 30 wpm

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview

Could you be our next Part-Time Customer Retention Representative? American Income Life is looking for a Part-time Customer Retention Representative to join the team!

In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage, as well as providing policy maintenance.

This is a remote/work from home position. With Part-Time Morning and Evening shifts available

What You Will Do

• Answering questions regarding coverage, premium and other policy information.
• Composing business letters, communicating effectively through written and verbal communication.
• Working independently and making judgment decisions is required.
• Making outbound calls to existing policyholders to collect delinquent premium payments.
• Reselling the benefits of our policies and providing excellent customer service.
• Using various sales techniques to help increase the retention of our policyholders.
• Recording policyholder information for reporting and transactional purposes.
• Extensive telephone contact and appropriate telephone skills are required.
• Discretion and tact must be used in providing service to customers.
• Monday to Friday schedules, no weekends.
• Additional production incentive pays after the training period.
• Bilingual (Spanish) hourly pay differential.

What You Can Bring

• High school diploma or equivalent.
• Basic Microsoft Office Skills, including Word, Excel, and Outlook, required.
• Minimum Typing speed of 30 wpm required
• Experience in a call center environment preferred.
• Some experience in insurance and/or sales is preferred.
• Excellent verbal and written communication skills.
• Ability to solve complex policyholder issues with a positive attitude.
• Ability to work in a fast-paced environment and work well under pressure.
• Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.