Remote Outbound Sales Representative

MCI; Norfolk (VA); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the BPO industry is seeking candidates for a customer service role. The position involves making outbound calls and ensuring customer satisfaction through excellent service delivery. Offer includes competitive compensation, comprehensive benefits, and opportunities for career advancement in a fun and engaging work environment.

Benefits

Comprehensive medical, dental, and vision coverage

Participate in cash bonuses and prizes

Paid training

Opportunities for career advancement

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to type 20+ words per minute.

Responsibilities

• Make outbound calls to prospective customers and upsell products.
• Provide excellent customer service and resolve support issues.
• Collaborate with other departments to resolve customer issues.

Skills

Organizational skills

Communication skills

Typing accuracy

Customer service

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Participate in daily, weekly, and monthly contests with cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage after 90 days for full-time employees
- Opportunities for career advancement with a focus on internal promotions
- Paid training to develop new skills while earning a paycheck
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Make outbound calls to prospective customers and upsell products and services
- Provide excellent customer service by resolving support issues and answering questions
- Accurately document and process customer orders in relevant systems
- Collaborate with other departments to resolve customer issues as needed
- Stay updated on program knowledge and participate in ongoing training

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or sales in a contact center environment
- State or Federal work experience

#BPO #CustomerService #SalesOpportunities #CareerGrowth #CompetitiveBenefits #WorkLifeBalance

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