Remote Organizational Change & Training Lead

Infosys; United States; Remote; USD 154,000 - 193,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburose?

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Paid holidays plus Paid Time Off

Job summary

Infosys Public Services, Inc invites an Organizational Change Management (OCM) / Training Lead to join our team. You will design and implement OCM strategies, and develop training programs covering system operations, reconciliation, audit, and maintenance.

You will create curricula, coordinate workshops, measure training effectiveness, and collaborate with project teams to reflect latest functionality. Travel may be required; public sector change management experience is preferred.

Qualifications

• 7 years of public sector experience creating organizational change management programs or training curricula.
• 3 years in a role similar to OCM Lead or Training Lead.
• Experience in tollway/transportation or similar with strong customer focus.
• Ability to develop and deliver training for complex systems involving multiple functional areas.
• Strong communication, facilitation, and stakeholder engagement skills.

Responsibilities

• Design and implement an Organizational Change Management strategy aligned with project objectives.
• Develop and deliver comprehensive training programs covering operations, reconciliation, audit, and maintenance.
• Create curricula, instructor guides, and user materials for diverse audiences.
• Coordinate training sessions, workshops, and webinars for end-users and stakeholders.
• Develop job aids, quick reference guides, and e-learning modules.
• Collaborate with project teams to ensure materials reflect latest system functionality.
• Establish feedback mechanisms to measure training effectiveness and adjust programs.
• Manage change impact assessments, stakeholder analysis, and readiness evaluations.
• Plan post-go-live reinforcement through refresher training and content maintenance.

Skills

Process

Change Management

Program Management

Organization Change Management

Project Management

Education

Bachelor's degree

Master's degree preferred

Tools

LMS

e-learning authoring tools

Virtual training technologies

Job description

Infosys Public Services, Inc invites an Organizational Change Management (OCM) / Training Lead to join our team. You will design and implement OCM strategies, and develop training programs covering system operations, reconciliation, audit, and maintenance.

You will create curricula, coordinate workshops, measure training effectiveness, and collaborate with project teams to reflect latest functionality. Travel may be required; public sector change management experience is preferred.