Remote Order & Customer Care Specialist

McKesson; La Vergne (TN); Hybrid; USD 21,000 - 34,000; Full time

Job summary

The Aesthetics Customer Care Representative at McKesson serves as a frontline experience professional supporting our 3PL business. You will manage inbound calls and emails, enter and track orders, coordinate returns, resolve inquiries, and manage Salesforce cases within SLAs.

The role requires strong communication, attention to detail, multitasking in a fast paced environment, and a commitment to first‑call resolution.

Qualifications

• Typically requires 1+ years of relevant experience.
• High school diploma or equivalent.
• Strong written communication skills and data entry.
• Proficiency with Microsoft Excel and Outlook.
• Experience with CRM platforms such as Salesforce.
• Experience with SAP is preferred.

Responsibilities

• Serve as the primary contact for customers via calls, emails, and Salesforce cases.
• Process orders accurately, track shipments, and handle returns.
• Resolve issues within SLAs and coordinate with internal teams.
• Support account maintenance and new account setup.
• Participate in team meetings and continuous improvement.

Skills

Strong customer service

Communication skills

Microsoft Excel

Microsoft Outlook

Multi-tasking

Data entry accuracy

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

Salesforce

SAP

Job description

The Aesthetics Customer Care Representative at McKesson serves as a frontline experience professional supporting our 3PL business. You will manage inbound calls and emails, enter and track orders, coordinate returns, resolve inquiries, and manage Salesforce cases within SLAs.

The role requires strong communication, attention to detail, multitasking in a fast paced environment, and a commitment to first‑call resolution.