Remote Ophthalmic Referral Coordinator

Eye Associates Of New Mexico; Albuquerque (NM); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

8 paid holidays

401(k)

Education Assistance

Company-paid Life Insurance

Company-paid AD&D Insurance

And more!

Job summary

Eye Associates of New Mexico is seeking a Clinical Referral Coordinator I to join our Referral Services team. The role combines clinical ophthalmic knowledge with patient communication to coordinate care and scheduling.

The position may work remotely and/or in-office. Requires COA or CCOA with 2+ years of direct referral experience and strong communication skills, with benefits including PTO and education assistance.

Qualifications

• High school diploma or equivalent is required.
• Certified Ophthalmic Assistant (COA) certification or higher with a minimum of 2 years of direct clinical experience, or CCOA certification with a minimum of 2 years of direct referral experience.
• Strong verbal and written communication skills.
• Excellent customer service and organizational skills.

Responsibilities

• Review and process incoming patient referrals and supporting medical documentation.
• Contact patients to coordinate and schedule referral appointments.
• Help determine appropriate scheduling timeframes, subspecialty placement, and preparation needed before appointments.
• Screen and process referrals marked as urgent to support timely clinical review and scheduling.
• Communicate with external referral sources regarding the status and disposition of referred patients.
• Maintain referral tracking information within applicable patient and referral systems.
• Coordinate incoming and outgoing referrals between EANM providers and external referral sources.
• Notify clinical staff of appointments and information needed to prepare for patient visits.
• Communicate professionally with patients, physicians, clinical staff, and outside providers by phone and electronic communication.
• Coordinate timely transfer of consult and patient-care calls to EANM physicians.
• Review incoming records from co-managing providers and assist with provider communication when patient-specific questions arise.
• Maintain communication with internal and external providers regarding patient medications, diagnoses, and treatment as needed.
• Assist with scanning, indexing, sorting, and routing patient records and clinical documentation.
• Work with Patient Accounting regarding insurance eligibility and other insurance needs associated with referrals.
• Document relevant details of ocular complaints when needed.
• Support same-day and expedited patient scheduling and communicate with appropriate clinical teams.
• Participate in continuing education and maintain required ophthalmic certification.

Skills

COA certification

CCOA certification

Communication skills

Customer service

Organizational skills

Problem-solving

Team collaboration

Professionalism

Willingness to travel

Education

High school diploma or equivalent

Job description

Eye Associates of New Mexico is seeking a Clinical Referral Coordinator I to join our Referral Services team. The role combines clinical ophthalmic knowledge with patient communication to coordinate care and scheduling.

The position may work remotely and/or in-office. Requires COA or CCOA with 2+ years of direct referral experience and strong communication skills, with benefits including PTO and education assistance.