Ophthalmic Referrals Navigator

Columbia Eye Clinic; West Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Columbia Eye Clinic is seeking a Referral Specialist to act as a liaison between referral sources and patients. This position requires excellent customer service skills, experience in a medical setting, and the ability to manage patient needs efficiently.

The ideal candidate will handle appointment scheduling, insurance verification, and maintain accurate referral documentation. Candidates must be detail-oriented, possess strong communication skills, and work effectively in a team environment.

Qualifications

• Must have strong judgment and integrity.
• Experience in a medical setting is preferred.
• Demonstrated ability to multi-task in a fast-paced environment.

Responsibilities

• Serve as a liaison between referral sources and patients.
• Schedule appointments and confirm visit details.
• Verify patient insurance and manage documentation.
• Respond promptly to patient inquiries and concerns.

Skills

Customer and patient service orientation

Strong communication skills

Strong organizational skills

Proficient in Microsoft Office

Ability to manage difficult situations

Education

High School Diploma or GED

1 year experience in medical setting

Ophthalmic Technician experience

Tools

Reporting software

Job description

Columbia Eye Clinic is seeking a Referral Specialist to act as a liaison between referral sources and patients. This position requires excellent customer service skills, experience in a medical setting, and the ability to manage patient needs efficiently.

The ideal candidate will handle appointment scheduling, insurance verification, and maintain accurate referral documentation. Candidates must be detail-oriented, possess strong communication skills, and work effectively in a team environment.