Ophthalmic Patient Access Representative (Fully Remote)

EyeSouth Partners; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision Insurance

401(k) with match | HSA/FSA | Telemed

Generous PTO | Employee assistance

Job summary

EyeSouth Partners is seeking a Patient Service Coordinator to be the first point of contact for patients and referring offices. You will answer calls, schedule appointments across ophthalmology sub-specialties, and ensure accurate EHR updates with empathetic service.

This role requires prior medical experience and comfort with call center software and EHR systems. EyeSouth Partners offers comprehensive benefits and a patient-first care culture across a national network.

Qualifications

• Prior medical experience required; COA or CMA preferred.
• Strong communication skills and familiarity with medical terminology.
• Proficiency in call center software and EHR systems.

Responsibilities

• Serve as the first point of contact for patients and referring offices.
• Answer incoming calls and address patient inquiries with empathy.
• Schedule, reschedule, and confirm appointments across ophthalmology sub-specialties.
• Update electronic health records accurately and handle complaints professionally.
• Deliver high-quality service and ensure patient needs are met promptly.

Skills

Medical terminology

Communication skills

Empathy & patient service

Detail orientation

Education

COA or CMA preferred

Tools

EHR systems

Call center software

Job description

• Serve as the first point of contact for patients and referring offices.
• Deliver high-quality service and ensure patient needs are met promptly.

Key Responsibilities:

• Answer incoming calls and address patient inquiries with empathy.
• Schedule, reschedule, and confirm appointments across ophthalmology sub-specialties.
• Update electronic health records accurately and handle complaints professionally.

Qualifications:

• Prior medical experience required; COA or CMA preferred.
• Strong communication skills and familiarity with medical terminology.
• Proficiency in call center software and EHR systems.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with match, HSA/FSA, and telemedicine.
• Generous PTO package and free employee assistance program.

EyeSouth Partners

EyeSouth Partners is a leading physician-founded eye care organization building a premier network of clinical excellence across the nation. With 70+ affiliated practices and 400+ doctors, they focus on physician partnership and patient-first care.