Remote Operations Support Associate for Teleradiology

Imagen; New York (NY); Remote; USD 71,635,000 - 91,610,000; Full time

Benefits offered by this job

Remote work

Training provided

Job summary

Imagen Technologies is seeking an Operations Support Associate to power the Services Support Team, interfacing with radiologists, clinicians, facility personnel, and technical teams. This remote-first position handles frontline operational support via phone, email, and chat, managing time-sensitive queues and assisting active reading workflow needs.

The role demands strong prioritization, sound judgment, and the ability to handle multiple clinical and operational issues within SLA expectations,

Qualifications

• Associate’s degree plus 1 year of relevant radiology or healthcare support experience, or high school diploma/GED plus 3 years of relevant healthcare, radiology, or clinical support experience.
• Hands-on experience supporting radiology, diagnostic imaging, or teleradiology workflows.
• Familiarity with imaging modalities such as X-ray, CT, MRI, and ultrasound.
• Experience with PACS/RIS systems and radiology workflow concepts.
• CRM/ticketing experience required; Salesforce preferred.

Responsibilities

• Serve as a primary point of contact for customers, technologists, clinicians, and radiologists. Triage and resolve calls, emails, chats, and support cases while maintaining accurate CRM documentation.
• Assist radiologists with study inquiries, worklist concerns, case prioritization, workflow flags, and other time-sensitive requests; monitor clinical systems for SLA concerns and troubleshoot imaging and order exceptions.
• Independently prioritize and manage active issues during assigned coverage; provide clear shift handoffs and contribute to documentation and process improvements.

Skills

CRM experience

Multitasking

Communication

Attention to detail

HIPAA familiarity

Education

Associate’s degree

High school diploma/GED

Tools

PACS/RIS systems

Epic or Cerner

eRAD

Salesforce

Job description

Imagen Technologies is seeking an Operations Support Associate to power the Services Support Team, interfacing with radiologists, clinicians, facility personnel, and technical teams. This remote-first position handles frontline operational support via phone, email, and chat, managing time-sensitive queues and assisting active reading workflow needs.

The role demands strong prioritization, sound judgment, and the ability to handle multiple clinical and operational issues within SLA expectations,