Remote Operations Specialist, Customer & Financial Ops

Socket.dev; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote first

Generous PTO

13 Paid Holidays

Medical / Dental / Vision Insurance

Life, Disability, and other benefits

401k with competitive Employer Match

Community Service Days

Generous Parental Leave

Job summary

MoneyGram is a global payments network moving money across borders with speed and trust. We are seeking an Operations Specialist in the United States to own reconciliation, settlement management, and inventory oversight while collaborating with internal teams and external partners to enhance service delivery.

The role emphasizes strong analytical skills, regulatory awareness, and effective communication with stakeholders across multiple channels.

Qualifications

• Bachelor’s degree in finance, accounting, or business.
• 4+ years in bank operations, partner support, or financial services.
• Experience with reconciliation processes and settlement systems.
• Strong analytical and problem-solving skills.
• Excellent communication with internal and external stakeholders.

Responsibilities

• Act as the primary contact for MoneyGram’s partners, resolving complex issues related to reconciliation, research, risk, compliance, and customer inquiries, while managing the account base to meet department expectations.
• Oversee the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities related to key accounts and MoneyGram relationships.
• Research and analyze item exceptions for customers and the department, resolving them within service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes.
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling complex accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files.
• Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery.
• Manage inventory levels at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards.

Skills

Reconciliation

Settlement processing

Financial analysis

Stakeholder communication

Inventory management

MS Excel/Office

Regulatory awareness

Education

Bachelor's degree in finance, accounting, or business

Tools

POS systems

Financial systems

Job description

MoneyGram is a global payments network moving money across borders with speed and trust. We are seeking an Operations Specialist in the United States to own reconciliation, settlement management, and inventory oversight while collaborating with internal teams and external partners to enhance service delivery.

The role emphasizes strong analytical skills, regulatory awareness, and effective communication with stakeholders across multiple channels.