Operations Specialist: Financial Reconciliation & Partner Support

MoneyGram; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

MoneyGram is seeking an Operations Specialist to act as the primary contact for partner reconciliation, risk, and inquiries. You will manage settlements, research item exceptions, and drive process improvements across internal teams.

In this role you will oversee inventory at agent sites, ensure SLA compliance, and support training while maintaining thorough documentation for audits and regulatory purposes.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in finance, Accounting, Business, or related field preferred.
• 4+ years of experience in bank operations, partner support, or financial services.
• Experience in settlement reconciliation and inventory management.
• Strong analytical and problem-solving skills.
• Experience with reconciliation processes, financial reporting, and settlement systems.
• Proficient in Microsoft Office and other financial systems.

Responsibilities

• Act as the primary contact for MoneyGram partners, resolving issues related to reconciliation and inquiries.
• Oversee reconciliation of unmatched settlements and ensure timely resolutions per priorities.
• Research and analyze item exceptions, resolve within SLAs and maintain audit-ready docs.
• Serve as key contact for financial institutions, addressing high-dollar adjustments.
• Collaborate with internal and external partners to identify and implement process improvements.
• Manage inventory levels at agent and supplier locations, track destroyed stock, and train staff.

Skills

Analytical thinking

Problem solving

Communication

Detail oriented

Time management

Education

High School Diploma or GED

Bachelor's degree in finance, Accounting, Business, or related field

Tools

Microsoft Office

Excel

Financial systems

Job description

MoneyGram is seeking an Operations Specialist to act as the primary contact for partner reconciliation, risk, and inquiries. You will manage settlements, research item exceptions, and drive process improvements across internal teams.

In this role you will oversee inventory at agent sites, ensure SLA compliance, and support training while maintaining thorough documentation for audits and regulatory purposes.