Operations Manager - Treasury - Midland

PNC; Overland Park (KS); On-site; USD 70,000 - 100,000; Full time

Job summary

PNC is seeking an Operations Manager to lead and optimize the Midland footprint. The role oversees new bank account intake, KYC completion, and treasury system testing/implementation to support lending and cash management functions.

You will guide supervisors and staff, drive process improvements, and ensure audit readiness across Treasury operations. In-office role with collaboration across teams and with partners to maintain control and service quality.

Qualifications

• Experience leading operations teams and implementing process improvements.
• Knowledge of bank controls, risk management and audit requirements.
• Ability to coach and develop staff and manage multiple sites or functions.

Responsibilities

• Executes operating plan and sets direction for the operations team across one or more sites.
• Escalates and resolves exceptions; coordinates internal partners and external stakeholders.
• Ensures compliance with policies, procedures and risk controls; monitors quality and accuracy of work.

Skills

Leadership

Operations management

Process improvement

Audit/compliance

Coaching

Risk management

Tools

KYC Systems

Treasury platforms

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager within PNC's Midland organization, you will be based within the PNC Midland footprint.

R230669

Job ProfilePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager within PNC's Midland organization, you will be based within the PNC Midland footprint. As a Bank Operations Manager you will oversee all new Bank Account intakes and ensure that KYC is completed timely and accurately. This position will monitor audit compliance within Treasury. This position will also assess technology and systems that are available as well as testing and implementing new treasury and commercial loan servicing systems.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors.
• Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements.
• Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: