Remote Operations Manager for Process Improvement

Paycom - ATS; Milford Mill (MD); Remote; USD 70,000 - 85,000; Full time

Job summary

RELI Group is seeking an experienced Operations Manager for a remote role based in Windsor Mill, MD. You will oversee day-to-day activities and drive performance across teams to deliver efficient business results.

The role requires a Bachelor’s degree and proven leadership, strong analytical and communication skills, and proficiency with MS Office and reporting tools. RELI Group offers diverse benefits and opportunities to contribute to government-focused programs.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Management, or a related field preferred.
• Demonstrated experience managing teams, processes, and operational performance.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, reporting tools, and business/operations management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day operational activities to ensure efficient and effective business performance.
• Develop, implement, and improve operational processes, procedures, and workflows.
• Lead, coach, and support employees while establishing performance expectations and accountability.
• Monitor operational KPIs, productivity, quality, costs, and service levels and provide regular performance reporting.
• Identify operational challenges and develop corrective actions and continuous improvement initiatives.
• Ensure compliance with company policies, regulatory requirements, safety standards, and internal controls.
• Manage operational budgets, expenses, purchasing, and resource utilization as appropriate.
• Investigate operational issues, resolve escalated problems, and implement preventive measures.
• Maintain accurate documentation, reports, records, and standard operating procedures.
• Support strategic planning and organizational initiatives by translating business objectives into operational plans.
• Analyze data and trends to identify opportunities for cost reduction, efficiency improvements, and increased customer satisfaction.
• Promote a culture of accountability, collaboration, safety, quality, and continuous improvement.

Skills

Leadership

Analytical skills

Communication skills

MS Office proficiency

Multi-tasking

Education

Bachelor’s degree in Business Administration / Operations Management / Management

Tools

Microsoft Office Suite

Reporting tools

Operations management systems

Job description

RELI Group is seeking an experienced Operations Manager for a remote role based in Windsor Mill, MD. You will oversee day-to-day activities and drive performance across teams to deliver efficient business results.

The role requires a Bachelor’s degree and proven leadership, strong analytical and communication skills, and proficiency with MS Office and reporting tools. RELI Group offers diverse benefits and opportunities to contribute to government-focused programs.