Remote - Operations Manager - Customer Success and Strategic Support (Pupil Transportation)

Buckled In; United States; Remote; USD 68.000 - 71.000; Vollzeit

Benefits dieser Stelle

Health insurance

PTO (120 hours)

401k plan

Annual home office stipend

Zusammenfassung

Buckled In is seeking a remote Operations Manager for Customer Success & Strategic Support in Pupil Transportation. You will lead routing, dispatch, and customer success to ensure reliable service for hundreds of children and districts, while supporting drivers and staff.

Reporting to the Director of Operations, this role requires strong leadership, data-driven decision making, and clear communication. Occasional travel may be required for training or partner meetings.

Qualifikationen

• 5+ years of relevant experience in operations or logistics.
• 3-5 years of leadership or management experience.

Aufgaben

• Provide high-level leadership across the operations department to ensure exceptional daily service.
• Lead and coordinate routing, dispatch, and customer success activities across regions.
• Support recruitment, onboarding, and training of operations staff.
• Lead escalations and manage on-call coverage with districts, guardians, or drivers.
• Collaborate with the Director of Operations on strategic initiatives and budget planning.

Jobbeschreibung

Remote - Operations Manager - Customer Success and Strategic Support (Pupil Transportation)

Address Remote

Compensation $70,500.00/year

Schedule Full time

Job Type Permanent

Description

Operations Manager - Customer Success and Strategic Support (Pupil Transportation)

Location - Remote

Starting Salary $67,500-70,500 Per Year

What’s in it for you (benefits will vary if not hired for full-time permanent):

Health insurance

PTO (120 hours accrued per year starting)

• 13 Paid company-wide Holidays

  • Please note that you may occasionally be required to work on some of the standard paid holidays (e.g. Labor Day or MLK Day) if we have routes running, but you will be compensated by being able to take a day off of your choosing at a later time

401k plan

An annual $250 stipend to support any home office needs

Competitive salary, commensurate with experience

Work in an inclusive, caring and values driven environment

Make a critical difference for children, families and educators

Weekly Hours: 40-55 Hours/Week

General Shift Hours:

Preferred standard schedule is approximately 9:00am-5:30pm Central Time to support Eastern, Central, and Western US time zones. However, specific hours will shift depending on business and coverage needs and could be an 8-9 hour shift anywhere from 6:00am Eastern Standard Time to 6:00pm Pacific Standard Time

We are seeking an Operations Manager – Customer Success & Support who will provide high-level leadership across our operations department. This person will join a high-growth, high-volume, fast-paced business and play a critical role in helping us to ensure exceptional daily service for hundreds of children and school districts, as well as a fulfilling and sustainable employment experience for drivers and supporting staff. This role carries responsibility for ensuring results in routing, dispatch, and customer success where assigned.

The Customer Success & Support Manager may be assigned to a geography, project, or function depending on business needs; for example, covering a region during an absence, strengthening routing performance within a particular geography, or leading escalations and follow-through with districts. This is a hands-on leadership role requiring operational expertise, customer-facing strength, and flexibility to step into high-need areas. This role requires a strong leader who thrives in ambiguity, communicates clearly, and can quickly earn trust with staff, drivers, and district partners.

We are seeking a core values-aligned, goal-driven, and enthusiastic operations manager who is comfortable in a remote small business environment. This person should be a proven manager and team leader, have a high standard of excellence, strong analytical thinking, exceptional written and verbal communication skills, and a deep connection to our mission of providing access to opportunity for all students.

This position reports to the Director of Operations, and you will collaborate regularly with other managers, and the operations team as a whole. This role does not currently include direct reports but provides leadership, direction, and accountability across multiple teams.

Who you are:

A strong leader who is confident in giving direction and setting expectations, even without direct reports

Flexible and adaptable, thrives in environments where priorities shift daily

Customer-focused, with strong relationship-building skills and the ability to restore confidence following service issues

Ambitious and eager to grow within the company, open to taking on increasing levels of responsibility

Calm under pressure, detail-oriented, and driven to deliver results and exceed metrics

Calm but urgent problem-solver; sees solutions where others see problems

Strong attention to detail and impeccable follow through

Tech-savvy and comfortable with navigating multiple online platforms

Energetic, enthusiastic, connector who forms relationships and earns genuine trust quickly, even when working with a diverse, distributed team and customers

Role model the company core values and hold others accountable for doing the same; builds community across functional teams and roles

Able to exhibit our company competencies at the manager level (review by clicking here)

Travel required annually at a minimum, may be more to train new staff members or attend meetings with key district partners

What you’ll do:

Work closely with the Director of Operations to analyze data across the department and develop a weekly action plan to achieve ambitious goals, including fulfillment rate, on time arrivals, district and driver satisfaction, and more

Step into regions as needed to provide manager-level leadership when a manager is out, the workload is high, or extra support is required

Provide direction, feedback, and accountability to assistants, coordinators, and specialists to ensure goals are met and customers are satisfied

Lead escalations during on-call shifts with districts, guardians, or drivers, ensuring concerns are addressed promptly and relationships remain strong

Support routing and change requests when needed, ensuring new and existing student rides are implemented smoothly

Collaborate with other managers and the Director of Operations on strategic initiatives and process improvements

Support recruitment, screening, onboarding, and training of new Operations team members ranging from administrative assistants to managers

Model calm, solutions-oriented leadership and coach staff through conflict resolution

Serve as a member of Operations Leadership Team, including contributing to department-wide strategic plans and decision making, including critical budget and forecasting decisions/strategy

Required Qualifications

At least 5 years of relevant experience; at least 3-5 years of leadership or management experience (ops, logistics