Remote Operations Manager: Client Delivery & Analytics

NeoWork; United States; Remote; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

Mental health days

Performance incentives

Annual performance review

Job summary

NeoWork is seeking an Operations Manager (Client Delivery) to lead a mission-critical intake team serving a key legal and healthcare partner in a remote setting for the US market. You own daily operational performance, QA, and execution, ensuring lightning-fast response times and top-tier quality across the intake workflow.

You will manage real-time call volumes, audit intakes, and build dashboards in Excel. A background in high-volume operations with CRM/telephony tools is essential for success.

Qualifications

• 4–7+ years in Operations, Call Center Management, or Intake Management.
• Advanced Excel skills with pivot tables and dashboards.
• Proven leadership of high-performance teams in high-volume environments.
• Strong stakeholder management skills; able to present data to US leadership in English.
• Experience in Legal, Healthcare, or Sales-driven intake is a plus.

Responsibilities

• Act as the main point of contact for the client’s leadership and ensure delivery aligns with strategic goals.
• Manage a high-volume intake floor and ensure 100% compliance with responsiveness targets.
• Design and manage QA systems; review intakes to identify gaps before reaching the client.
• Develop KPI dashboards and reports in Excel for client stakeholders.
• Oversee CRM, dialers, and VDI client systems; schedule and coach the team.
• Stress-test workflows and scale operations as the account grows.

Skills

Advanced Excel

Team leadership

Stakeholder management

Tools

CRM

Telephony tools

VDI

Job description

NeoWork is seeking an Operations Manager (Client Delivery) to lead a mission-critical intake team serving a key legal and healthcare partner in a remote setting for the US market. You own daily operational performance, QA, and execution, ensuring lightning-fast response times and top-tier quality across the intake workflow.

You will manage real-time call volumes, audit intakes, and build dashboards in Excel. A background in high-volume operations with CRM/telephony tools is essential for success.