Remote Service Operations Manager - Client Delivery

Paycom; Wilmington (OH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

EMSAR is seeking a Service Operations Manager to ensure operational success across multiple client accounts, following the client playbook. You will collaborate with field operations and act as the primary point of contact for assigned clients, overseeing delivery, pricing, and contract compliance.

The role requires 5–7 years in client-facing roles, a business/management background, and strong communication skills. Travel up to 10% domestically; remote/work-from-home options available as needed.

Qualifications

• Bachelor's degree in business/management or related field.
• 5–7 years of client-facing support or management.
• Strong interpersonal and written/oral communication skills.

Responsibilities

• Identify and escalate trends impacting service delivery and contracts.
• Lead client playbook development for new accounts and services.
• Educate internal teams on client requirements and SLA/KPI terms.
• Support field operations and ensure successful delivery of client agreements.
• Participate in client business reviews and assist in quoting new services.

Skills

Interpersonal communication

Oral communication

Written communication

Education

Bachelor's Degree in business/management

Master's degree (preferred)

Tools

Salesforce

ServiceMax

Microsoft Office Suite

Job description

EMSAR is seeking a Service Operations Manager to ensure operational success across multiple client accounts, following the client playbook. You will collaborate with field operations and act as the primary point of contact for assigned clients, overseeing delivery, pricing, and contract compliance.

The role requires 5–7 years in client-facing roles, a business/management background, and strong communication skills. Travel up to 10% domestically; remote/work-from-home options available as needed.