Remote Operations Manager - Audit Program & Client Success

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 94,000 - 155,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Manager of Operations to ensure client savings and internal revenue goals are met. The role plans, coordinates, and directs the audit program, ensuring staff are trained, responsive, and meet client SLAs.

You will oversee program inventory, aging, issues, and risks, collaborating across departments to achieve corporate goals. Regular updates to clients and senior leaders, and participation in monthly/quarterly QBRs and new client implementations are

Qualifications

• Oversee audit program staffing, training, and adherence to client SLAs.

Responsibilities

• Plan, coordinate and direct the audit program activities across departments.
• Provide regular program updates to clients and senior leaders; prepare for monthly/quarterly QBRs and new client implementations.

Job description

ExlService Holdings, Inc. is seeking a Manager of Operations to ensure client savings and internal revenue goals are met. The role plans, coordinates, and directs the audit program, ensuring staff are trained, responsive, and meet client SLAs.

You will oversee program inventory, aging, issues, and risks, collaborating across departments to achieve corporate goals. Regular updates to clients and senior leaders, and participation in monthly/quarterly QBRs and new client implementations are