Senior Manager - CVA

ExlService Holdings, Inc.; Northern (KY); Hybrid; USD 94,000 - 155,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Manager of Operations to ensure client savings and internal revenue goals are met. The role plans, coordinates, and directs the audit program, ensuring staff are trained, responsive, and meet client SLAs.

You will oversee program inventory, aging, issues, and risks, collaborating across departments to achieve corporate goals. Regular updates to clients and senior leaders, and participation in monthly/quarterly QBRs and new client implementations are

Qualifications

• Oversee audit program staffing, training, and adherence to client SLAs.

Responsibilities

• Plan, coordinate and direct the audit program activities across departments.
• Provide regular program updates to clients and senior leaders; prepare for monthly/quarterly QBRs and new client implementations.

Job description

The Manager of Operations ensures client savings and internal revenue are achieved. The Manager of Operations is responsible for planning, coordinating, and directing the activities of the audit program, ensuring staff is well trained, knowledgeable, responsive, and adherent to client SLAs. The Manager of Operations has day to day oversight of program inventory, aging, issues, and risks, and is able to work across functional areas/departments to achieve corporate/division goals. The Manager of Operation provides regular program updates to clients and senior leaders, prepares for and participates in monthly/quarterly QBRs and new client implementations. The Operations Manager understands/manages staffing needs, tools, and training requirements.

Salary Range: $93,900 – $154,900

Location: 100% Remote (U.S.-based)

Up to 5% annual travel (for team meetings and limited client onsite engagements.)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits