Remote Operations Manager

Sagility; Clifton (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

Sagility is seeking an Assistant Manager-Operations to support overall account performance and profit by coaching Sr. Supervisors. The role focuses on driving quality and efficiency in day-to-day operations.

Responsibilities include monitoring metrics, leading process improvements, and coordinating with management to optimize staffing and client service. Experience in healthcare-related customer service is preferred.

Qualifications

• High School Diploma or equivalent required; BA/BS preferred but not necessary.
• 2+ years in customer service/call center, including 1 year in management.

Responsibilities

• Provide day-to-day leadership, coaching and development to Sr. Supervisors.
• Review statistics to ensure service quality and timeliness.
• Identify process improvements to boost client satisfaction and profitability.
• Oversee enhancements to client programs, staffing and training.
• Coordinate with Account Management to optimize staffing and profitability.
• Ensure service quality and conduct client visits when needed.

Education

High School Diploma

BA/BS in Business Administration

Tools

Data interpretation

Coaching & development

Conflict resolution

Communication skills

Customer service

Team productivity

Job description

Sagility is seeking an Assistant Manager-Operations to support overall account performance and profit by coaching Sr. Supervisors. The role focuses on driving quality and efficiency in day-to-day operations.

Responsibilities include monitoring metrics, leading process improvements, and coordinating with management to optimize staffing and client service. Experience in healthcare-related customer service is preferred.