Remote Operations Data Analyst – HVAC & Alarms

Alloy Enterprises; Milwaukee (WI); On-site; USD 83,502,000 - 114,874,000; Full time

Benefits offered by this job

Competitive pay

Days of vacation/holidays/sick time

401K

Medical, dental, and vision coverage

On-the-job training

Company vehicle and tools provided

Job summary

Johnson Controls is seeking a qualified remote operations professional to create custom reporting for strategic clients, interpret large data sets, and provide actionable recommendations for site operation. You will troubleshoot mechanical and building automation alarms from a remote center, escalate issues per protocol, and ensure high customer satisfaction.

You will collaborate with the Remote Operations Technology Team and client personnel to align technology infrastructure with contracts,

Qualifications

• Two-year technical degree in HVAC or related discipline or three or more years’ experience with remote diagnostics of HVAC and mechanical systems required.
• Proficient with Microsoft Office; Excel and Power BI a plus.
• Advanced troubleshooting and basic programming skills; Metasys or equivalent BAS knowledge required.
• Strong oral and written communication and customer service orientation.

Responsibilities

• Create custom reporting for strategic customers based on requirements.
• Acquire and interpret data to support offerings.
• Provide recommendations to improve site operation.
• Troubleshoot mechanical and building automation alarms remotely.
• Escalate alarm events per protocol; ensure customer satisfaction.
• Coordinate with Remote Operations and customer teams to align tech infrastructure with contracts.
• Prepare documentation; complete weekly/monthly/quarterly reports.
• Analyze data and deliver insights with visualizations for clients.
• Create and review schedules for lighting or equipment per account specs.
• Open/close service tickets and ensure proper billing documentation.

Skills

Customer focus

Interpersonal skills

Multi-tasking

Oral and written communication

Organizational skills

Team-oriented

Career ambition

Creative/solution oriented

Education

Two-year HVAC degree or related discipline

Tools

Microsoft Office

Excel

Power BI

Metasys BAS knowledge

Job description

Johnson Controls is seeking a qualified remote operations professional to create custom reporting for strategic clients, interpret large data sets, and provide actionable recommendations for site operation. You will troubleshoot mechanical and building automation alarms from a remote center, escalate issues per protocol, and ensure high customer satisfaction.

You will collaborate with the Remote Operations Technology Team and client personnel to align technology infrastructure with contracts,