Remote Operations & Customer Experience Coordinator

Socket.dev; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Competitive salary

Dental insurance

Job summary

PuroClean of Charleston is seeking a highly organized Operations Coordinator to be the central point of coordination for customers, field team, project managers, and insurance partners. This role ensures smooth communication, accurate documentation, and timely progression from first call to project completion.

Responsibilities include handling customer inquiries, maintaining records, coordinating authorizations and invoices, and supporting leadership with reporting and process improvements.

Qualifications

• 3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a similar role.
• Outstanding organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service mindset with a calm, professional approach during stressful situations.
• Comfortable working independently in a remote environment while taking ownership of responsibilities.
• Strong computer skills and the ability to quickly learn new software platforms.

Responsibilities

• Answer incoming customer calls with professionalism, empathy, and urgency.
• Gather initial job information and ensure every customer receives a prompt, seamless experience.
• Serve as the primary point of communication between customers, technicians, project managers, insurance agents, and adjusters.
• Provide proactive updates throughout the restoration process so customers always know what to expect.
• Create and maintain accurate customer and job records within company systems.
• Monitor active jobs to ensure documentation is complete, deadlines are met, and projects continue moving forward.
• Coordinate work authorizations, invoices, customer signatures, and insurance documentation.
• Review job files for completeness and follow up with team members when information is missing.
• Maintain organized digital records throughout the life of every project.
• Prepare reports and maintain project tracking for leadership.
• Help identify opportunities to improve internal processes and create greater operational efficiency.
• Support the leadership team with additional operational and administrative responsibilities as needed.

Skills

Customer service

Organization

Communication

Remote work

Software proficiency

Tools

DASH

Cotality

Symbility

Xactimate

Xanalysis

Job description

PuroClean of Charleston is seeking a highly organized Operations Coordinator to be the central point of coordination for customers, field team, project managers, and insurance partners. This role ensures smooth communication, accurate documentation, and timely progression from first call to project completion.

Responsibilities include handling customer inquiries, maintaining records, coordinating authorizations and invoices, and supporting leadership with reporting and process improvements.