Remote Operations Coordinator - Bookings & Guest Support

XANTERRA TRAVEL COLLECTION; Miami, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Employee Discounts & Travel Deals

Job summary

Windstar Cruises is seeking an Operations Agent to coordinate bookings and related tasks in a remote role across eligible US states. You will handle voyage processing, reservations accounting, and irregular operations support while collaborating with cross-functional teams.

The role requires strong communication, organizational skills, and multitasking ability. Candidates should be comfortable with video meetings and flexible hours, including weekends when needed.

Qualifications

• Excellent written and verbal communication.
• Ability to work collaboratively across departments and adapt to changing priorities.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Self-starter with excellent task management skills.
• Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage.
• Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, CRM, automated workflows, data analysis tools) is a plus.
• Cruise or tour operations / reservations experience preferred.

Responsibilities

• Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
• Act as contact agent for TA/Guests to coordinate irregular operations.
• Assist with basic manifesting functions as assigned by the Documents & Manifests lead.
• Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
• Assist with overflow service calls during peak times in the Call Center as required.
• Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
• Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
• Other Duties as assigned by management.

Skills

Communication

Organizational skills

Task management

AI platforms familiarity

Tools

Microsoft Office

Job description

Windstar Cruises is seeking an Operations Agent to coordinate bookings and related tasks in a remote role across eligible US states. You will handle voyage processing, reservations accounting, and irregular operations support while collaborating with cross-functional teams.

The role requires strong communication, organizational skills, and multitasking ability. Candidates should be comfortable with video meetings and flexible hours, including weekends when needed.