Remote Cruise Booking Specialist

Destinationknot; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Exclusive travel discounts

Remote work opportunities

Ongoing training and career growth

Job summary

Destinationknot is seeking a detail-oriented Virtual Cruise Booking Agent to support clients remotely in selecting, booking, and managing cruise vacations. You will recommend options based on client preferences, budgets, and needs, leveraging knowledge of the cruise industry for the best results.

This remote role requires excellent communication, sales, and organizational skills, with the ability to multitask across multiple bookings and keep up with promotions and regulatory changes.

Qualifications

• Detail-oriented customer-focused booking professional.
• Excellent verbal and written communication skills.
• Familiar with CRM systems and online booking platforms.
• Sales mindset with ability to upsell travel services.

Responsibilities

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.
• Provide guidance on cruise destinations, itineraries, ship amenities, and travel requirements.
• Process bookings and payments accurately, ensuring policy compliance.
• Maintain client relationships with personalized service and follow-ups.
• Stay updated on promotions, policies, and travel regulations.
• Collaborate with partners to secure best deals and exclusive perks.
• Troubleshoot booking issues professionally and address client concerns.
• Upsell travel services such as excursions, insurance, and pre/post-cruise stays.

Skills

Detail oriented

Customer focused

Sales oriented

Excellent communication

Multitasking

Remote work

Tools

CRM software

Microsoft Office

Online booking systems

Job description

Destinationknot is seeking a detail-oriented Virtual Cruise Booking Agent to support clients remotely in selecting, booking, and managing cruise vacations. You will recommend options based on client preferences, budgets, and needs, leveraging knowledge of the cruise industry for the best results.

This remote role requires excellent communication, sales, and organizational skills, with the ability to multitask across multiple bookings and keep up with promotions and regulatory changes.