Remote Operations & Content Coordinator

Heads Up Outdoor Services; Shakopee, Northern (MN, KY); Hybrid; USD 23,000 - 41,000; Part time

Job summary

Heads Up Outdoor Services is seeking an Operations Administrator to act as the communication and coordination link among clients, field teams, projects, marketing, and the owner. This remote independent-contractor role is ~20 hours per week with month-to-month terms and weekly payments.

You will manage client accounts, coordinate field schedules, and support project-management activities while creating and executing a social-media strategy across multiple platforms.

Qualifications

• Experience with client account management, CRM, scheduling, or project-tracking systems.
• Strong professional writing, phone communication, organization, and follow-through.
• Working knowledge of social-media publishing and content planning.

Responsibilities

• Manage client accounts and handle inbound and outbound communication by phone, text, email, and social media.
• Track customer requests, follow-ups, schedule changes, commitments, and unresolved issues.
• Coordinate field-team schedules, job details, customer expectations, project updates, and open action items.
• Support project-management activities and escalate decisions requiring owner approval.
• Create and activate a practical social-media strategy across LinkedIn, Instagram, Facebook, YouTube, TikTok, blogs, and other platforms.
• Plan, create, schedule, publish, and maintain content using field photos, videos, completed projects, reviews, service information, promotions, and seasonal campaigns.
• Edit, manage, and maintain website content, including services, project examples, careers information, calls to action, and blog posts.
• Provide the owner with a concise weekly summary of client issues, follow-ups, field coordination, content, website changes, and decisions needed.

Skills

Client account management

CRM systems

Scheduling

Project-tracking

Social-media publishing

Content planning

Professional writing

Phone communication

Organization

Follow-through

Remote-work setup

Tools

CRM software

Job description

Heads Up Outdoor Services is seeking an Operations Administrator to act as the communication and coordination link among clients, field teams, projects, marketing, and the owner. This remote independent-contractor role is ~20 hours per week with month-to-month terms and weekly payments.

You will manage client accounts, coordinate field schedules, and support project-management activities while creating and executing a social-media strategy across multiple platforms.