Remote Operations Administrative Assistant

Sedgwick; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Sedgwick is seeking a Remote Operations Administrative Assistant to support the leadership team in executing day-to-day tasks and strategic initiatives. The ideal candidate will have a Bachelor's degree and at least two years of relevant experience, with strong skills in Microsoft Office and communication. This role offers an opportunity to contribute to a caring culture while ensuring operational excellence across departments.

Qualifications

• Two years of experience in an administrative, operations, or executive support role.
• Experience in insurance, housing, real estate, or corporate services preferred.

Responsibilities

• Assist the Senior Operations Manager with day-to-day tasks and project execution.
• Draft and maintain standard operating procedures and process workflows.
• Organize meetings, trainings, and prepare agendas.

Skills

Proficiency in Microsoft Office Suite

Excellent oral and written communication

Excellent analytical and interpretive skills

Excellent problem solving and resolution skills

Strong organizational skills

Ability to maintain confidentiality

Ability to work in a team environment

Ability to handle multiple priorities

Education

Bachelor's degree or equivalent

Job description

Remote Operations Administrative Assistant

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Recognitions: Newsweek America's Greatest Workplaces, Certified Great Place to Work, Fortune's Best Workplaces in Financial Services & Insurance

SCHEDULE: Monday-Friday 9am-6pm EST

PRIMARY PURPOSE

To support the leadership team with operational tasks, strategic initiatives, and service excellence, ensuring seamless coordination and process improvements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Assist senior management with daily tasks and projects across departments.
• Draft and maintain SOPs, workflows, and guidance materials.
• Organize meetings, trainings, and department sessions; prepare agendas and notes.
• Create PowerPoint presentations for leadership and clients.
• Conduct market research and assist with housing placements and vendor sourcing.
• Manage calendars, deadlines, and shared documents, including Excel trackers and housing databases.
• Support vendor relationships and documentation, including negotiations.
• Assist with onboarding, training materials, and scheduling for new hires and cross-trained staff.

ADDITIONAL FUNCTIONS

• Perform other duties as assigned.
• Support quality programs.
• Travel as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree or equivalent preferred.

Experience

At least 2 years in administrative, operations, or support roles, preferably in insurance, housing, real estate, or corporate services.

Skills & Knowledge

• Proficiency in Microsoft Office Suite.
• Strong communication and presentation skills.
• Analytical skills, especially with Excel.
• Problem-solving and organizational skills.
• Ability to maintain confidentiality and work in a team.
• Experience with SOP creation and vendor tasks is a plus.

WORK ENVIRONMENT

Accommodations will be considered. Requires mental clarity, good judgment, problem-solving, and the ability to handle stress and multiple priorities. Physical requirements include computer work and travel. Hearing, vision, and speech are necessary.

Note

A background credit check is required. The company values diversity and inclusion and is an Equal Opportunity Employer. Reasonable accommodations are available for qualified applicants with disabilities.

About Sedgwick

Sedgwick Claims Management Services, Inc., provides technology-enabled risk and benefits solutions globally, focusing on caring and cost-effective claims management.

Notice

Applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected status. Accommodations and legal requirements are supported throughout the hiring process.