Remote Online Customer Support Specialist

Dedicated-Financial-Gbc; Detroit (MI); Remote; USD 36,000 - 52,000; Full time

Job summary

Dedicated-Financial-Gbc is seeking a Remote Online Customer Service Representative to assist customers through chat, email, and social media. You will resolve inquiries, provide product information, and help ensure a positive experience for every interaction.

The role requires clear written and verbal communication, strong problem-solving skills, and the ability to work independently in a remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and customer-centric mindset.
• Ability to work independently in a remote setting.
• Proficient with online communication tools and CS software.
• Previous customer service experience preferred.

Responsibilities

• Interact with customers via chat, email, and social media to address inquiries and provide solutions.
• Maintain thorough understanding of products and services to offer accurate information.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team to resolve complex issues and escalate when necessary.
• Stay updated on company policies, procedures, and promotions to effectively assist customers.
• Provide feedback on common issues and suggest improvements to enhance service delivery.

Skills

Communication

Problem-solving

Time management

Remote work

Customer focus

Tools

CRM software

Chat tools

Email platforms

Job description

Dedicated-Financial-Gbc is seeking a Remote Online Customer Service Representative to assist customers through chat, email, and social media. You will resolve inquiries, provide product information, and help ensure a positive experience for every interaction.

The role requires clear written and verbal communication, strong problem-solving skills, and the ability to work independently in a remote environment.