Remote Onboarding Specialist: New-Hire Experience

Patriot Growth Insurance Services, LLC; United States; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Personalized time off and paid company

Holidays

Job summary

Patriot Growth Insurance Services in the United States is seeking an HR Specialist focused on Onboarding to guide newly hired insurance producers and designated hires from offer through day 100, ensuring a smooth, informed start.

You will work with senior HR staff and cross-functional partners to tailor onboarding plans, track readiness, and resolve questions, improving the new-hire experience across Patriot's regions and agencies.

Qualifications

• 2+ years of onboarding, HR coordination, employee support, client service, or a related role.
• Associate's or bachelor's degree in Human Resources, Business, Communications, or a related field, or equivalent relevant experience.
• Experience coordinating activities involving multiple stakeholders, deadlines, and handoffs.
• Demonstrated ability to provide responsive, personalized service and follow issues through resolution.
• Strong organizational skills and attention to detail, with the ability to manage multiple onboarding experiences concurrently.
• Clear written and verbal communication skills and confidence working with experienced professionals and business leaders.
• Proficiency with productivity, collaboration, and tracking tools, along with comfort learning HR and business systems.
• Sound judgment and discretion when handling confidential information, including recognizing when specialist or leadership support is needed.

Responsibilities

• Serve as the primary onboarding contact for assigned hires, providing personalized guidance and proactive communication from signed offer through day 100.
• Coordinate onboarding plans with hiring leaders and relevant partners, aligning activities, introductions, and milestones with each new hire's needs.
• Help new hires navigate systems, resources, benefits, payroll, and expense processes by connecting them with the appropriate specialists.
• Coordinate pre-start readiness for equipment, system access, credentials, required onboarding activities, and first-day arrangements.
• Maintain current onboarding plans, checklists, action owners, due dates, and issue records using approved systems and tools.
• Partner with hiring leaders, HR Business Partners, Recruiting, IT, Payroll, Benefits, and other teams to keep activities and handoffs moving.
• Conduct scheduled check-ins, including 30-, 60-, and 90-day touchpoints, to identify questions, readiness gaps, and experience concerns.
• Track open issues through resolution and elevate delays or sensitive concerns to the appropriate owner.
• Provide concise readiness and progress updates that identify outstanding actions and support needed.
• Coordinate the transition to ongoing agency and HR support, confirming remaining actions and points of contact.
• Support the Senior HR Specialist in implementing consistent onboarding practices while tailoring service support to individual needs.
• Gather new-hire and stakeholder feedback, identify recurring friction points, and recommend practical improvements.
• Maintain accurate, easy-to-use onboarding guides, templates, and checklists in partnership with content and process owners.
• Compile basic program measures, including readiness, milestone completion, unresolved issues, and new-hire feedback.

Skills

Onboarding coordination

Customer service

Communication

Discretion & confidentiality

Problem solving

Education

Associate's or Bachelor's degree in HR/Business/Communications

Tools

HR systems

Productivity tools

Collaboration software

Job description

Patriot Growth Insurance Services in the United States is seeking an HR Specialist focused on Onboarding to guide newly hired insurance producers and designated hires from offer through day 100, ensuring a smooth, informed start.

You will work with senior HR staff and cross-functional partners to tailor onboarding plans, track readiness, and resolve questions, improving the new-hire experience across Patriot's regions and agencies.