Remote_OCCC Customer Service Manager

Northwest Exterminating; Atlanta (GA); Remote; USD 65,000 - 90,000; Full time

Job summary

A leading company in pest management services is seeking a motivated leader to manage and develop their customer service team. This role involves optimizing team performance through support and mentorship, while also tracking KPIs and industry trends. Candidates should have substantial supervisory experience, particularly in remote settings, and possess strong communication skills to thrive in this environment.

Benefits

Competitive compensation package

Comprehensive benefits including medical and dental

401(k) plan with company match

Paid vacation and holidays

Professional development opportunities

Qualifications

• Minimum of 5 years of supervisory or management experience in a call center environment.
• Experience leading a remote team for 2-4 years.
• Ability to pass background checks.

Responsibilities

• Lead and support supervisors in managing performance targets.
• Track and analyze Key Performance Indicators (KPIs).
• Coach and mentor team leaders.

Skills

Communication

Time Management

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick time
- Opportunities for professional development and training in a collaborative environment
- Flexibility to work remotely in a dynamic and high-energy setting

What to Expect (Job Responsibilities):
- Lead and support supervisors in managing performance targets and optimizing training for a top-tier customer service team
- Track and analyze Key Performance Indicators (KPIs) to drive improvements in team performance
- Coach and mentor team leaders, providing feedback and identifying learning opportunities
- Develop structured plans to address critical support initiatives and scale team operations effectively
- Monitor industry trends and economic indicators to inform long-term planning and strategy

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 5 years of supervisory or management experience in a call center environment
- At least 2-4 years of experience leading a remote team
- Ability to pass a background check and drug screening
- Proficiency in Microsoft Office and intermediate/advanced computer skills in various software applications

How to Stand Out (Preferred Qualifications):
- Experience in the pest management industry or a related field
- Strong interpersonal and communication skills
- Demonstrated ability to prioritize tasks and manage time effectively
- Comfort in a high-volume work environment
- Participation in professional societies or industry networks

#PestManagement #CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment

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