Remote_OCCC Customer Service Manager

Rollins; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

Rollins, a leader in pest management services, seeks a Call Center Manager to lead a team in a fully remote work environment. This role entails managing performance targets, coaching supervisors, and adapting strategies according to industry trends. Ideal candidates will have significant supervisory experience and strong communication skills.

Benefits

Competitive compensation package

Comprehensive benefits including medical, dental, vision, and life insurance

401(k) plan with company match

Paid vacation, holidays, and sick time

Opportunities for professional development through training programs

Qualifications

• Minimum of 5 years of supervisory or management experience in a call center.
• At least 2-4 years of experience leading a remote team.
• Ability to pass a background check and drug screening.

Responsibilities

• Lead and support supervisors in managing performance targets within a call center.
• Track and analyze Key Performance Indicators to drive team performance.
• Coach and mentor team leaders, providing learning aligned with company goals.

Skills

Interpersonal skills

Communication skills

Leadership

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick time
- Opportunities for professional development through training programs
- Flexible, fully remote work environment

What to Expect (Job Responsibilities):
- Lead and support supervisors in managing performance targets and goals within a fast-paced call center
- Track and analyze Key Performance Indicators to drive team performance improvements
- Coach and mentor team leaders, providing learning opportunities aligned with company goals
- Provide feedback to enhance business practices and overall operations
- Monitor industry trends and adapt strategies to scale call center operations effectively

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 5 years of supervisory or management experience in a call center environment
- At least 2-4 years of experience leading a remote team
- Ability to pass a background check and drug screening
- Strong interpersonal and communication skills

How to Stand Out (Preferred Qualifications):
- Proficient in Microsoft Office and comfortable with high-volume roles
- Advanced computer skills in various software and web-based applications
- Demonstrated ability to prioritize tasks and manage time effectively
- Participation in professional societies and industry networks

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