Remote_OCCC Customer Service Manager

HomeTeam Pest Defense; Atlanta (GA); Remote; USD 60,000 - 75,000; Full time

Job summary

Join HomeTeam Pest Defense as a Call Center Supervisor, where you’ll lead a team in a dynamic remote environment. You will be responsible for mentoring supervisors, driving performance through KPIs, and contributing to the strategic planning of a top-tier service provider. With competitive compensation and comprehensive benefits, this role is ideal for experienced leaders looking to make an impact in the pest management industry.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) plan with company match

Professional development opportunities

Paid vacation and holidays

Qualifications

• 5+ years of supervisory or management experience in call centers.
• 2-4 years experience leading remote teams.
• Ability to pass background check.

Responsibilities

• Lead and support supervisors in achieving performance targets.
• Track and analyze KPIs for team improvement.
• Coach team leaders for development.

Skills

Leadership

Communication

Interpersonal Skills

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based Applications

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:
- Competitive compensation package
- Comprehensive benefits, including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick time
- Opportunities for professional development and training within the industry
- Dynamic and collaborative remote work environment

What to Expect (Job Responsibilities):
- Lead and support supervisors in achieving performance targets and optimizing training for a best-in-class call center team
- Track and analyze Key Performance Indicators (KPIs) to drive team performance and improvements
- Coach and mentor team leaders, providing learning opportunities aligned with development plans
- Monitor industry trends and economic indicators to inform strategic planning
- Develop structured plans to implement solutions for critical support initiatives

What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 5 years of supervisory or management experience in a call center environment
- At least 2-4 years of experience leading a remote team
- Ability to pass a background check and drug screening
- Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications):
- Proficient in Microsoft Office and comfortable with various software and web-based applications
- Demonstrated ability to prioritize tasks and manage time effectively
- Experience in a high-volume customer service role
- Intermediate to advanced computer skills

#PestManagement #CustomerService #RemoteWork #Leadership #CareerOpportunity #ProfessionalDevelopment

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