Remote_OCCC Customer Service Manager

Clark Pest Control; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

A leading pest management services company is seeking a remote Team Manager to oversee performance and growth. The role entails tracking KPIs, coaching supervisors, and adapting strategies based on metrics and industry trends. Ideal candidates have significant management experience and excel in remote team leadership.

Benefits

Comprehensive benefits including medical, dental, vision, and life insurance

401(k) plan with company match

Paid vacation, holidays, and sick time

Opportunities for professional growth

Flexible remote work environment

Qualifications

• Minimum 5 years of supervisory or management experience in a call center environment.
• 2-4 years experience leading a remote team.
• Ability to pass a background check and drug screening.

Responsibilities

• Track KPIs of the team weekly, focusing on results and optimizations.
• Coach and mentor supervisors to align with development plans and company goals.
• Analyze metrics to drive improvements in team performance.

Skills

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Workforce management tools

Job description

Employer Industry: Pest Management Services

Why consider this job opportunity:
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick time
- Opportunities for professional growth and development within the organization
- Flexible remote work environment

What to Expect (Job Responsibilities):
- Track Key Performance Indicators (KPIs) of the team weekly, focusing on results and optimizations
- Communicate an inspiring vision and core purpose to help team members understand their impact
- Coach and mentor supervisors to align with development plans and company goals
- Analyze metrics to drive improvements in team performance through behavioral coaching
- Monitor economic indicators and industry trends to adapt strategies accordingly

What is Required (Qualifications):
- High School Diploma or GED
- At least 5 years of supervisory or management experience in a call center environment
- 2-4 years of experience leading a remote team
- Ability to pass a background check and drug screening
- Excellent interpersonal and communication skills

How to Stand Out (Preferred Qualifications):
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Intermediate/advanced computer skills in various software and web-based applications
- Experience with workforce management tools and techniques

#PestManagement #CustomerService #RemoteWork #CareerGrowth #CompetitiveCompensation

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