Remote Non-Clinical Care Manager – Whole-Person Health

ADP, Inc.; Greensboro (NC); Remote; USD 52,000 - 76,000; Full time

Job summary

Community Care of North Carolina is seeking a Care Manager Non-Clinical in Guilford County, NC. The role coordinates Medicaid-enrolled member care, collaborating with providers and families to ensure seamless, integrated services that improve outcomes.

The position emphasizes trauma-informed care, cultural sensitivity, and strong documentation practices. Travel within the assigned area is required; field work plus remote time from home is expected.

Qualifications

• Requires BA/BS degree.
• At least 2 years experience with the program population or related community-based orgs.
• Must reside within 20 miles of the assigned county.
• Must hold a valid driver’s license with current auto liability insurance.

Responsibilities

• Provide integrated whole-person Care Management across physical health, behavioral health, and related services.
• Complete member assessments across medical, biopsychosocial and cultural needs.
• Identify barriers and strengths with members and caregivers.
• Educate members and families about diagnosis, medications, resources, prevention, and self-management.
• Set SMART goals with members and families; monitor progress.
• Develop, review, implement and evaluate the member care plan with the care team.
• Utilize EMR and coordinate referrals to community services.

Skills

MS Office

Communication

Healthcare resources

Case management

Regulatory knowledge

Organizational skills

Cultural sensitivity

Independence

EMR systems

Team collaboration

Education

BA/BS degree

Bachelor's in health/related field

Job description

Community Care of North Carolina is seeking a Care Manager Non-Clinical in Guilford County, NC. The role coordinates Medicaid-enrolled member care, collaborating with providers and families to ensure seamless, integrated services that improve outcomes.

The position emphasizes trauma-informed care, cultural sensitivity, and strong documentation practices. Travel within the assigned area is required; field work plus remote time from home is expected.