Remote NOC Technician – 24/7 Network & Cloud Ops

Reed Smith LLP; Pittsburgh (Allegheny County); Hybrid; USD 69,000 - 78,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical Insurance

Paid Time Off

Pet Insurance

Job summary

Reed Smith LLP in Pittsburgh is seeking an IT Network Operations Center Technician to monitor and support the Firm's enterprise infrastructure in a 24x7x365 environment. You will ensure the stability and performance of critical systems while providing real-time support and incident management.

The ideal candidate will have a Bachelor's degree in Computer Science, 3+ years in IT Operations, and strong problem-solving skills. This role supports remote work with occasional office presence required.

Qualifications

• Minimum of 3 years of experience in an IT Operations function.
• Experience coordinating with managed service providers.
• Ability to troubleshoot system performance issues.

Responsibilities

• Monitor and manage enterprise infrastructure.
• Communicate incident updates to stakeholders.
• Provide Tier 1 infrastructure support.

Skills

Networking

Cloud infrastructure

Technical support

Problem-solving

Incident management

Education

Bachelor's degree in computer science or equivalent

Tools

SolarWinds

O365

Power BI

Job description

Reed Smith LLP in Pittsburgh is seeking an IT Network Operations Center Technician to monitor and support the Firm's enterprise infrastructure in a 24x7x365 environment. You will ensure the stability and performance of critical systems while providing real-time support and incident management.

The ideal candidate will have a Bachelor's degree in Computer Science, 3+ years in IT Operations, and strong problem-solving skills. This role supports remote work with occasional office presence required.