Remote Night-Shift IT Support Desk Technician

The 20 MSP

Plano (TX)

Remote

USD 45,000 - 60,000

Full time

14 days+

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Job summary

The 20 LLC is seeking an After-Hours Support Desk Technician to deliver remote IT support to clients nationwide. You will handle tickets, analyze issues, and implement effective solutions while communicating with customers by phone and online tools.

Requirements include IT fundamentals and A+ certification or equivalent experience, 1+ year help desk work, and a detail-oriented mindset suited to a fast-moving environment. Opportunities for growth and a supportive culture are highlighted.

Qualifications

IT fundamentals and A+ certifications, or equivalent professional experience.
1+ year of professional help desk experience.
High attention to detail and ability to follow instructions.
Ability to adapt to changing and fast-moving environments.
Competitive 401(k) participation with up to 4% contribution match.
Certification reimbursement to support continued development.
Meaningful opportunities for advancement within a growing organization.
A culture built on drive, accountability, collaboration, and excellence.

Responsibilities

Identify, analyze, and resolve common technical issues in workstations, mobile devices, OS, software, hardware, and peripherals.
Manage ticket queue to ensure timely resolution.
Provide customer support using remote connection software.
Provide thorough documentation on each customer interaction.
Prioritize ticketing flow by following SOPs and KB articles for resolution.
Meet or exceed KPI goals.
Troubleshooting includes Advanced desktop issues, VPN connectivity, Entry-level server support, Hardware issues, and Line of business support.