Remote Night-Shift CSM Ops & Support Associate

Goodera; United States; Remoto; USD 4700 - 9000; Tempo pieno

Descrizione del lavoro

Goodera is seeking a high-impact CSM Support Associate to support our Customer Success team during both quiet and live periods. The role focuses on robust documentation, data integrity in CRM, and seamless event support for client partners and internal hosts.

You will serve as the IST night shift point of contact, ensuring timely, polished English communications, streamlined handoffs across time zones, and adherence to SOPs. 1.5+ years in Sales Ops or Event Tech required; non-freshers only.

Competenze

• 1.5+ years in a Sales Ops or Event Tech role.
• Exceptional written English skills are non-negotiable.
• Proven ability to handle high-pressure crisis scenarios without immediate supervision.

Mansioni

• Audit CRM data to ensure all customer touchpoints and contract milestones are accurately recorded.
• Serve as the primary internal point of contact for Client Partners and Event Hosts during the IST night shift; manage shared inboxes with professional, client-ready English communications.
• Create and update Standard Operating Procedures (SOPs) for the CS team and maintain a Night Shift Log for a flawless handoff to the morning team.

Conoscenze

Sales Ops experience

Crisis management

Written English

Stakeholder communication

Descrizione del lavoro

Goodera is seeking a high-impact CSM Support Associate to support our Customer Success team during both quiet and live periods. The role focuses on robust documentation, data integrity in CRM, and seamless event support for client partners and internal hosts.

You will serve as the IST night shift point of contact, ensuring timely, polished English communications, streamlined handoffs across time zones, and adherence to SOPs. 1.5+ years in Sales Ops or Event Tech required; non-freshers only.