Remote National Accounts Director, Clinical Programs

CVS Health; Springfield (IL); Hybride; USD 100 000 - 232 000; Plein temps

Avantages offerts par ce poste

Bonus program

Equity award program

Comprehensive benefits package

Résumé du poste

CVS Health is seeking a National Accounts Lead Director, Clinical Program Consultant to guide a team of Clinical Program Consultants and partner with account teams to optimize clinical programs and reduce medical cost trends.

You will analyze data, engage with medical directors, and develop cost-management strategies that improve health outcomes for customer populations across the Eastern United States. This role offers a remote/hybrid work setup and a competitive benefits package.

Qualifications

• 7+ years experience in healthcare industry, well-being, healthcare consulting, client reporting and analytics, clinical operations and business management.
• Minimum 7+ years of diverse clinical and well-being experience.
• Ability to lead and collaborate across teams.
• Prior experience managing and/or leading teams.

Responsabilités

• Lead a team of approximately 7-8 Clinical Program Consultants.
• Provide day-to-day oversight of the customer-facing work that the team of Clinical Program Consultants provide.
• Set priorities for that work, ensuring that appropriate resources are aligned to the needs of our Field partners and their customers.
• Effectively collaborate with Field leaders, making certain to understand their business retention and growth objectives and how the work of the CPCs can best support those objectives.
• Provide coaching and development to ensure that each team member is maximizing their potential.
• As needed, work directly with customers in a strategic advisory role.
• Collaborates with Aetna National Accounts Field Sales and Service staff to identify customers who may best benefit from Aetna’s medical, dental, pharmacy, behavioral health, and disability clinical management programs.
• Proactively evaluates and analyzes medical, pharmacy, behavioral health, and disability trend drivers and proposes clinical programs and/or improvements to effectively manage these trends for their book of business.
• In collaboration with existing Aetna account teams, consults with clients on trends identified within their employee base and works to tailor the most effective cost management strategy possible.
• Seeks to maximize clinical and financial outcomes for customers from the clinical programs and/or improvements recommended.
• Identifies and helps rectify clinical program gaps at customers who are utilizing Aetna clinical management programs to ensure best in class clinical management of members.
• Manages to completion a variety of ever-changing projects and priorities during the course of the year; effectively mitigates negative outcomes that may arise due the ever changing dynamics of the market and competitive landscape.
• Serves as a key resource on all clinical programs to all Aetna National Accounts.
• Evaluate performance through regular, timely feedback to ensure delivery of exceptional services and engagement, motivation and team development.

Connaissances

Healthcare industry experience

Well-being experience

Healthcare consulting

Client reporting and analytics

Clinical operations

Business management

Leadership

Formation

Bachelor's degree or equivalent work experience

Description du poste

CVS Health is seeking a National Accounts Lead Director, Clinical Program Consultant to guide a team of Clinical Program Consultants and partner with account teams to optimize clinical programs and reduce medical cost trends.

You will analyze data, engage with medical directors, and develop cost-management strategies that improve health outcomes for customer populations across the Eastern United States. This role offers a remote/hybrid work setup and a competitive benefits package.