Remote Multichannel Customer Care Specialist

Datastraw Technologies; United States; Remote; USD 2,100 - 2,400; Full time

Benefits offered by this job

Permanent work-from-home

Exposure to voice & non-voice support

Work with multiple D2C brands

AI-enabled tools

Job summary

Datastraw Technologies seeks a Customer Service Representative to interact with customers across voice and non-voice channels, understand requirements, resolve concerns, and provide timely assistance throughout their purchase journey.

This is a remote, full-time role involving handling inquiries about products, orders, payments, deliveries, returns and exchanges, with follow-ups to improve satisfaction and retention.

Qualifications

• 6 months+ experience in customer service, BPO, telecalling or blended processes preferred.
• Strong spoken and written English and Hindi.
• Comfortable handling voice and non-voice interactions.
• Good communication, listening, writing and problem-solving skills.

Responsibilities

• Handle customer interactions across multiple channels (calls, live chat, email, social).
• Assist customers with queries related to products, orders, payments, deliveries, returns, and replacements.
• Make outbound calls and follow up with interested customers or abandoned carts.
• Conduct post-purchase follow-ups, feedback calls, and satisfaction checks.
• Support customer retention and repeat purchases.
• Maintain accurate customer information and interactions in CRM systems.
• Ensure timely responses and a consistent customer experience across channels.
• Meet targets for calling, response time, quality, and retention.

Skills

English proficiency

Hindi proficiency

Communication

Problem solving

CRM familiarity

Remote work setup

Tools

CRM software

Support tools

Job description

Datastraw Technologies seeks a Customer Service Representative to interact with customers across voice and non-voice channels, understand requirements, resolve concerns, and provide timely assistance throughout their purchase journey.

This is a remote, full-time role involving handling inquiries about products, orders, payments, deliveries, returns and exchanges, with follow-ups to improve satisfaction and retention.