Remote Mortgage Sales Manager

CrossCountry Mortgage, LLC; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Med/Dental/Vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is hiring a Sales Manager to oversee and improve the loan process from start to finish while serving borrowers with clear and helpful guidance on programs, costs, and required documents.

The role requires 3–5 years of residential mortgage processing experience and strong knowledge of DU/LP, RESPA regulations, and loan disclosure packages. A Bachelor’s degree is preferred and remote work is supported nationwide.

Qualifications

• Bachelor’s degree and/or equivalent combination of education/experience.
• 3-5 years residential mortgage processing experience.
• Experience with Encompass LOS, preferred.
• Prior underwriting or processing experience, a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Knowledge of DU, LP, Microsoft Outlook, and Windows.
• Excellent math and analytics skills.
• Excellent communication skills.
• Excellent prioritization and time management skills to meet deadlines.

Responsibilities

• Provide superior customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.
• Review and audit income, assets, run DU, and verify credit documentation within mortgage file to ensure loan stability.
• Review mortgage loan disclosure packages and deliver to borrower, includes but not limited to rate disclosure and re-disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA and USDA loans, along with 203k, Jumbo, and reverse mortgage products.
• Ensure structure of the loan presents the best program based on the borrower’s financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers. (License required for this duty to be performed.)
• Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.).
• Input feed for disclosures, present, and set up loan to best fit borrower’s needs.

Skills

Mortgage processing

Customer communication

Time management

Analytical skills

Underwriting knowledge

Attention to detail

Education

Bachelor's degree

Tools

Encompass LOS

Microsoft Outlook

Windows OS

DU/LP familiarity

Job description

CrossCountry Mortgage, LLC is hiring a Sales Manager to oversee and improve the loan process from start to finish while serving borrowers with clear and helpful guidance on programs, costs, and required documents.

The role requires 3–5 years of residential mortgage processing experience and strong knowledge of DU/LP, RESPA regulations, and loan disclosure packages. A Bachelor’s degree is preferred and remote work is supported nationwide.